RightNow SmartHosting™

RightNow's enterprise-class SmartHosting architecture is designed to provide value, choice, reliability, and convenience for RightNow's customers worldwide.

Our SmartHosting architecture includes Upgrade-On-Demand™ capabilities, data mirroring, and real-time monitoring,

Upgrade-On-Demand gives customers the ability to set up "pilot" instances of the upgrade populated with their live data and business rules before going live. As a result, RightNow customers can reap all the benefits of the on demand software model, while maintaining the same control of their enterprise applications as they would have with conventional on-premise implementations.

We are able to provide Upgrade-On-Demand capabilities because its SmartHosting architecture is engineered for true multi-version multi-tenancy. That is, each instance of RightNow's software is independently implemented and managed, rather than bundled in with hundreds or thousands of other customer implementations.

SmartHosting's other management features include real-time usage reporting, disk space monitoring, and a Customer Success Index that allows customers to compare their implementation against RightNow's best practices benchmark.

RightNow is the only on demand software vendor currently providing customers with such a complete and flexible enterprise-class hosting architecture.

RightNow has been providing Upgrade-On-Demand, data mirroring, real-time monitoring and other key features of its SmartHosting architecture since 1997.