Managing incidents

In This Section

Forwarding incidents

Proposing answers

Deleting incidents

Updating multiple incidents

Re-queuing and reassigning incidents

Besides editing and adding incidents, you may have other incident management duties as well. For example, you might want to forward incidents to others within or outside your organiza­tion, propose that incidents be added as answers to the knowledge base, delete incidents, make the same change to multiple incidents, or re-queue or reassign incidents. This section describes the procedures to perform these tasks.

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