Business Rules Management

In This Section

Creating rule bases

Adding rules

Compiling and activating rule bases

Viewing rule bases

Modifying rule bases

Verifying rules using the rule log

Business rules are powerful tools for simplifying and automating common business tasks. They link data from RightNow Service, RightNow Sales, RightNow Marketing, and RightNow Feedback in the knowledge base, resulting in a responsive, consistent customer experience.

For a complete overview of business rules, including examples of applications for rules, a dis­cussion about states and functions, and how to plan, design, and incorporate rules into your organization, refer to the RightNow Administrator Manual.

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