This Tune-Up package contains our official guidelines that can help you achieve success with Web Self-Service. Specific checkpoints in six main practice areas are included:
- Understand the issues your customer have
- Provide clear and readable content
- Offer multi-channel choice
- Capture customer feedback about the web experience
- Optimize the performance of your site
- Ensure it is accessible
To learn more about these areas and to grade your site against the best practices, please download a copy of the Guide and Checklist below.
Best Practices Guide
Checklist (for Excel 2007)
Checklist (for Excel 2003)
Note to Partners