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Gartner Positions RightNow As A Leader In The Magic Quadrant for CRM
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RightNow Clients Sweep 2011 CRM Service Leader Awards!
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Gartner Positions RightNow As A Leader In The Magic Quadrant for CRM Customer Service Contact Centers
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RightNow CEO And Founder Greg Gianforte Interviewed On CNBC
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RightNow CX Solution
What We SellClient Success
Deliver Great Customer Experiences 8 Million Customers Served Daily-
Nikon
Nikon achieved a three-year ROI of more than 3,200% with RightNow.
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Sony Online Entertainment
RightNow helps SOE achieve leadership in rapidly evolving MMO gaming market.
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Overstock.com
Overstock.com out-services the competition with RightNow's web self-service.
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D&M Holdings
D&M provides superior customer service across multiple brands and saves $90k/month.
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iRobot
iRobot reduced its customer service budget 20% year over year since 2007.
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Travelocity
Travelocity achieves 90% first-contact resolution and reduces operating costs.
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Ubisoft
Ubisoft achieves 95% web self-service rate with help of RightNow.
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J&P Cycles
J&P Cycles uses RightNow CX to increase customer satisfaction and drive revenue.
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HauteLook
HauteLook delivers the must-have experience: 13.5% sales conversion from chat sessions.
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Virgin Mobile
Virgin Mobile gives RightNow CX five bars.
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Orbitz
Orbitz achieves #1 in customer satisfaction and lowest service costs in the industry.
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British Airways
RightNow best practices enable British Airways to maximize ROI.
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Vodafone NL
Vodafone NL creates global blueprint for superb customer experience with RightNow.
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NASA
NASA SSC uses RightNow’s secure government cloud to build tier-0 web solution.
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TomTom
TomTom boasts 800% business growth with RightNow-powered contact center solution.
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DeVry Inc.
DeVry improves students’ online experience with RightNow.
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Big Fish Games
RightNow helps Big Fish achieve 1,404% ROI.
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The Boston Globe
The Boston Globe improves both customer and agent satisfaction in the contact center.
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U.S. Forest Service
RightNow and IBM clear the path for an improved U.S. Forest Service contact center.
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Telecom New Zealand
Telecom New Zealand manages 10 million customer interactions per month with RightNow.
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KLM
KLM and Air France provide customers fast answers with RightNow's Intent Guide.
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Army Training Help Desk
RightNow helps 300 ATHD agents and subject matter experts support soldiers.
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drugstore.com
Drugstore.com uses RightNow to amplify customer support and increase revenue.
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eHarmony
eHarmony keeps 15 million customers happy with the help of RightNow.
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USDA
The USDA leverages RightNow to enhance web self-service and increase transparency.
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USDA-FSIS
Food Safety and Inspection Service simplifies and improves customer service.
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Cabela's
Cabela’s receives recognition as a top customer-centric retailer with RightNow.
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Virgin Media
Virgin Media provides immediate answers to employees with self-service from RightNow.
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Veterans Benefits Administration
RightNow helps VBA deliver fast, accurate, and consistent answers across channels.
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CMS
CMS answers 99% of questions using RightNow's web self-service.
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thetrainline.com
thetrainline.com boosts customer satisfaction and revenue using RightNow.
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RealNetworks
RightNow’s contextual workspace helps RealNetworks personalize user experiences.
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State of CO Department of Revenue
CO Department of Revenue grows 800% with RightNow contact center solution.
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Air Force Personnel Center
AFPC modernized using RightNow, so users could focus instead on accomplishing missions.
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Photobox.com
Europe’s top online photo printing community Photobox wins customer experience award.
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Compassion UK
RightNow helps children’s charity Compassion UK save more than £290,000 in one year.
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ABN AMRO
ABN AMRO reduces costs, improves customer satisfaction, and generates sales leads.
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Myspace
Social networking pioneer Myspace saves millions with improved customer satisfaction.
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NY Department of Motor Vehicles
NY DMV improves service and cuts costs with multi-channel RightNow deployment.
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ChildFund International
ChildFund International leverages RightNow to engage supporters and operate more efficiently.
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Jackson-Hewitt
Jackson Hewitt's easy to find answers make loyal customers, reduce costs for shareholders.
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Social Security Administration
SSA provides accurate, timely, and clear information using RightNow's knowledge base.
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Texas Tech University
Texas Tech improves communication, recruitment, and retention via mobile devices.
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TD Bank
With 55% reduction in email workloads, TD Bank can reallocate contact center resources.
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University of Houston
University of Houston reduces workloads and reaps 1,117% ROI with RightNow.
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U.S. Customs & Border Protection
CBP provides customers with critical information quickly, cordially, and accurately.
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New York MTA
New York MTA reduced email response time by 80% with RightNow.
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MNSCU
MNSCU uses RightNow at more than 30 schools to improve constituent experiences.
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Blurb
Blurb uses RightNow Contact Center Experience and Mobile to provide support at every step.
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Shaklee
Shaklee increases agent efficiency and creates effective marketing campaigns.
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Match.com
Match.com sees 94% self-service rate.
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ideeli
ideeli provides white-glove concierge care to 4 million members.
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CARFAX
CARFAX delivers great service to its customers and partners with RightNow.
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Spendvision
Spendvision empowers customers across time zones with flexible service from RightNow.
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