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Technology

Application Platform

Our on demand hosted CRM software combines our consumer and agent application platforms to drive a superior customer experience. And all of our CRM solutions are available at far less cost than traditional on-premise licensing. Our CRM software system allows robust, out-of-the-box fuctionality for customer-facing and agent-facing interactions and offers the flexibility to tailor the CRM software solution to fit your needs.

You get all the benefits of hosted CRM—avoiding hardware configuration, data backups, security diligence, and more—combined with the control and flexibility of an on-premise system. Our hosted CRM solution keeps you in control while reducing total cost of ownership by as much as 80 percent. You can even control upgrades without user disruption with our upgrades-on-demand.

Realize the best in web-based CRM scalability, availability, and reliability. You won’t have to give up the control normally associated with on-premise business models. It’s the best of both worlds.

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A Hosted CRM Solution Built Differently From The Ground Up

Our on demand CRM software applications address the needs of your two primary stakeholders: your customers, and the employees who serve them. Businesses today know that power has shifted to the consumer who now demands answers through whatever channels they choose—email, the web, chat, telephone.

Yet RightNow’s experience with more than 1,900 hosted CRM solutions shows that less than 10 percent of customer-facing employees have all the knowledge they need to deliver a superior customer experience. RightNow’s approach to CRM applications assumes that knowledge be deployed across the front lines of your business—where it makes the difference that counts.  Our patented, self-learning knowledge foundation continuously refines itself with each customer experience to enhance future interactions. Our CRM software systems are built on this dynamic, self-refining method rather than on static data sets and traditional report engines.

Consumer Platform On Demand

RightNow's CRM solution platform effectively models the performance of your top people by evenly deploying knowledge and your company's best practices across the frontlines of your business, including to consumers. The result is more satisfied customers, more empowered agents, and better customer experience management.

Delivering a consistent, superior customer experience requires a completely different approach. RightNow combines a powerful knowledge foundation with web-native, multi-channel applications and a hosted CRM software model to provide you and your customers more of what you need at a lower cost.

Find out more about Consumer Platform On Demand.

Agent Platform On Demand

Our Agent Platform On Demand is based on our self-learning knowledge foundation that actually learns from each customer experience. This is very different from CRM solution applications that are based on standard report engines and static data models. Continuous refining means an adaptable, intuitive knowledge base that drives superior customer experience management and the best ROI from your agents.

Find out more about Agent Platform On Demand.

  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How