RightNow® CRM Software System Requirements

System Specifications for RightNow 8

This document contains recommendations and requirements for RightNow 8 CRM staff member and end-user workstations. The informaiton in this document may be specific to the RightNow 8.0 release and may vary for later releases of RightNow 8. More detailed information is available to customers through our support site. System requirements for servers for on-premise deployments of RightNow 8 are not covered in this document.

RightNow 8.0 Workstation Specifications

To maximize the performance of RightNow 8.0 for staff members and end-users, we recommend the following workstation hardware configurations, operating systems, and web browsers. Also listed are additional requirements for RightNow Live, RightNow Sales, and RightNow Computer Telephony Integration (CTI).

Hardware configuration

The minimum hardware requirements for the staff member workstation listed in Table 1 are suitable for workstations running only RightNow applications. The minimum requirements do not include the additional memory or disk space required for operating system swap space or other applications running on the workstation. If other applications are going to be running on workstations with RightNow applications, we strongly encourage equipping workstations with the recommended hardware, especially memory.

Workstation operating systems

RightNow staff member and administrator functions are supported on workstations running Windows 2000 Professional (SP 4), Windows XP Professional (SP 2), or Windows 2003 Server operating systems. All other workstation operating systems are not supported for this release.

Workstation display settings

The following display settings are required for staff member and administrator workstations:

• Minimum screen area: 1024 by 768 pixels
• Font size: Small fonts or normal size (96 dpi)

.NET Framework

RightNow staff and administrator workstations require and must support .NET Framework Version 2.0. If a staff or administrator workstation does not have .NET Framework installed, the component manager will prompt you to download and install it.

Web browsers

RightNow 8.0 requires the web browser versions listed in Table 2 (PC) and Table 3 (Macintosh OS X). Using versions of web browsers that are not listed in this table will result in improper functioning of RightNow. In addition, the browser text size must be set to Normal.

Networks

RightNow 8.0 requires a high-speed Internet connection that meets minimum bandwidth and latency requirements. For more information on Internet connection requirements, refer to Answer ID 2364 on the RightNow support site at: http://rightnow.custhelp.com/.

Firewalls, proxy servers, and content filters can affect the performance of RightNow. If your site is hosted by RightNow Technologies, the following configuration is required.

• Firewalls must allow all traffic from your custhelp.com subdomains (*.custhelp.com).
• Proxy servers and caching firewalls must have an exclusion rule to prevent the caching of RightNow components and files.
• If you are using a proxy server, you must use a non-authenticated connection to install RightNow. If you are using an authenticated connection, you will need to install the client on staff workstations using the CD installer.
• Content filters must allow traffic from your custhelp.com subdomains (*.custhelp.com).
• Personal firewalls must allow applications to access the Internet.
• Proxy servers cannot require explicit authentication of RightNow components and files.

Security

Viruses, adware, and spyware can affect the performance of your workstation and RightNow products. We recommend that workstations have a firewall, anti-virus software, and spywareand adware-detection software.

Additional requirements

If you are using RightNow Live or RightNow Sales, refer to Table 4 for software and hardware requirements. These requirements are in addition to the workstation recommendations listed in Table 1 and Table 2.

• RightNow 8
• RightNow CRM 7.5
• RightNow CRM 7.0
• RightNow Service 6.0 and RightNow Outbound 6.0 (UNIX)
• RightNow eService Center 5.5.5
• RightNow eService Center 5.5 and Higher, Metrics 4.3 and Locator 3.0
• RightNow eService Center 5.1