RightNow® Software System Requirements

System Specifications for RightNow CRM 7.0

This document contains recommendations and requirements for RightNow CRM 7.0 staff member and end-user workstations. Additionally, this document contains Web server, database server, and mail server recommendations and requirements for non-hosted customers.

Workstation recommendations

To maximize the performance of RightNow for staff members and end-users, we recommend the following workstation hardware configurations, operating systems, and Web browsers. Also listed are additional requirements for RightNow Live, the Marketing Campaign Console, and RightNow Computer Telephony Integration (CTI).

Hardware configuration

The minimum hardware recommendations for the staff member workstation listed in Table 1 are for RightNow applications. These recommendations do not include the additional disk space required for operating system swap space (refer to the operating system documentation) or other applications running on the workstation.

Workstation operating systems

RightNow staff member and end-user functions are best performed on workstations running either Windows 2000 Professional or XP Professional operating systems. Windows 98 and NT Workstation are not supported agent and administrator workstation operating systems for this release.

Web browsers

RightNow is best viewed with the Web browser versions listed in Table 2. Using versions of Internet Explorer, Netscape, Safari, or other Web browsers that are not listed in this table may result in improper functioning of certain features of RightNow.

To view RightNow windows, consoles, and panels, you must configure the display properties of your workstation to display a minimum screen area of 1024 by 768 pixels with the "small fonts" or "normal size" (96 dpi) font size setting; however, for easier viewing, we recommend using the largest screen area possible. To ensure proper functionality, the text size setting in your Web browser must be set to "medium" or smaller.

RightNow also requires that the following workstation Web browser security options be set to "enable" or "prompt":

• Download signed ActiveX controls
• Run ActiveX controls and plug-ins

These settings are enabled by default under the "medium" security settings.

Additional requirements

If you are using RightNow Live, CTI, or the RightNow Marketing Campaign Console, refer to Table 3 for software requirements. These requirements are in addition to the RightNow recommendations listed in Table 1 and Table 2.

Server requirements

RightNow can be installed on UNIX operating systems, supporting MySQL and Oracle database managements systems (DBMS), and Windows operating systems, supporting Oracle or MS-SQL. The listed hardware specifications are meant to be a guide to help you define the hardware necessary for satisfactory performance. The listed software specifications for operating systems and DBMSs are requirements for the proper operation of RightNow. Any operating system, DBMS, Web server, or Web browser not specifically listed in this document is not supported by RightNow Technologies.

Hardware recommendations

The minimum recommended hardware for RightNow is listed in Table 4.

Software requirements

The required software for RightNow is listed by DBMS.

MySQL
The MySQL DBMS is supported on UNIX for RightNow. The software requirements are listed in Table 5

Oracle
The Oracle DBMS is supported on UNIX and Windows for RightNow. The software requirements are listed in Table 6.

MS-SQL
MS-SQL database management system is supported on Windows 2000/2003 for RightNow. The software requirements are listed in Table 7.

PopChart server
RightNow uses the PopChart server to generate charts and graphs in analytics. The PopChart server requires that a Java Runtime Environment (JRE) version 1.4 or higher be installed on your Web server. If you are running RightNow on a UNIX server, you must also have X Libraries installed.

Mail servers
To maximize the performance of RightNow, configure your outgoing mail server and Web server on different physical servers. RightNow supports RFC-compliant SMTP servers for outgoing mail. We recommend that the mailer daemon (rnmd) be run on a server separate from your mail server. The minimum recommended hardware is described in Table 8.

PBX interface server
If you are implementing RightNow's CTI component, you will need Intel's NetMerge Call Processing Software, version 6.0.

• RightNow 8
• RightNow CRM 7.5
• RightNow CRM 7.0
• RightNow Service 6.0 and RightNow Outbound 6.0 (UNIX)
• RightNow eService Center 5.5.5
• RightNow eService Center 5.5 and Higher, Metrics 4.3 and Locator 3.0
• RightNow eService Center 5.1