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RightNow® Software System Requirements

System Specifications for eService Center 5.5.5

RightNow eService Center 5.5.5 can be installed on either Windows NT/2000 or UNIX operating systems. UNIX versions support either MySQL and Oracle databases. Windows NT/2000 version support MS-SQL and Oracle databases. The listed hardware specifications are meant to be a guide to help you define the hardware necessary for optimum performance. The listed software specifications for operating systems and database managements systems (DBMS) are strict requirements for the proper operation of eService Center. The listed Web browser specifications are recommendations for the best operation of eService Center.

Note: Any operating systems, DBMSs, Web servers, and Web browsers not specifically listed here are not supported by RightNow Technologies.

Hardware Recommendations

The recommended hardware for eService Center 5.5.5 include:

	Memory	CPU	Disk
Web Server	Minimum 512 MB	Single Processor 850 mHz or greater	RAID 5 2 GB (add 2 GB for file attachments)
Database Server	Minimum 1 GB	Dual Processor 850 mHz or greater	RAID 5 Minimum 4 GB

Hardware Recommendations

For optimum viewing of eService Center 5.5.5 and higher in your Web browser, it is required that you configure your computer screen resolution to display a minimum screen area of 1024 by 768 pixels and to use the default or "normal" font setting (96 dpi).

Operating System and DBMS Requirements

The required software for eService Center versions 5.5.5 and higher is listed by operating system and DBMS.

UNIX

If you are using a UNIX-based operating system, you can use MySQL or Oracle database systems.

MySQL Database
MySQL database management system is supported in eService Center versions 5.5.5 and higher. The software requirements include:

Operating System	Database Management System	Web Server
Linux--Red Hat 6.1 glibc 2.1.1 to 8.0 glibc 2.2.4	MySQL 3.23.54	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)
Solaris 8	MySQL 3.23.54	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)
Solaris 9	MySQL 3.23.54	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)

Oracle Database
Oracle database management system is supported in eService Center versions 5.5.5. The software requirements include:

Operating System	Database Management System	Web Server
Linux--Red Hat 6.1 glibc 2.1.1 to 8.0 glibc 2.2.9	Oracle 8.1.7	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)
Linux--Red Hat 6.1 glibc 2.1.1 to 8.0 glibc 2.2.9	Oracle 9.2.0	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)
Solaris 8	Oracle 8.1.7 or 9.2.0	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)
Solaris 9	Oracle 8.1.7	Apache 1.3.12 or higher (1.3.x) or iPlanet 6.0 (SP 1)

Microsoft Windows NT/2000

If you are using either Windows NT or Windows 2000, you can use eService Center 5.5.5 and higher with MS_SQL or Oracle database systems.

MS-SQL Database
MS-SQL database management system is supported in eService Center versions 5.5 and higher. The software requirements include:

Operating System	Database Management System	Web Server
Windows NT 4.0 (Service Pack 6)	Microsoft SQL Server 7.0 (Service Pack 1) via Open Database Connectivity (ODBC) using SQL Server driver 3.70.06.23 or higher	Microsoft IIS 4 or iPlanet 6.0 (SP 1)
Windows 2000 (Service Pack 3)	Microsoft SQL Server 2000 (Service Pack 1) via ODBC using SQL driver 2000.80.384.00	Microsoft IIS 5 or iPlanet 6.0 (SP 1)

** For MS-SQL Server 2000, to determine if you have Service Pack 2 installed, run the following query in the Query Analyzer:

Select @@version

Here are two example outputs:

Microsoft SQL Server 2000 - 8.00.194 (Intel X86) (No Service Pack installed.)

Microsoft SQL Server 2000 - 8.00.384(Intel X86) (Service Pack 2 installed.)

Oracle Database
Oracle database management system is supported in eService Center versions 5.5 and higher. The software requirements include:

Operating System	Database Management System	Web Server
Windows NT 4.0 (Service pack 6)	Oracle 8.1.7	Microsoft IIS 4 or iPlanet 6.0 (SP 1)
Windows 2000 (Service Pack 3)	Oracle 8.1.7 or 9.2.0	Microsoft IIS 5 or iPlanet 6.0

Web Browser Recommendations

RightNow eService Center version 5.5.5 is best viewed with the Web browsers listed in the following table. Using other versions of Internet Explorer or Netscape or other Web browsers which are not listed in this table may result in improper functioning of certain features of eService Center.

	PC	Mac	PC	Mac
	Internet Explorer		Netscape
Administrator / CSR	v5.5 or 6.0	N/A	N/A	N/A
Administrator / CSR Spell Check	v5.5 or 6.0	N/A	N/A	N/A
End-User	v4.0, 5.01, 5.5 or 6.0	v5.1	v4.78 or 7.0	v4.78 or 7.0
RightNow Live Agent	v5.5 or 6.0	N/A	N/A	N/A
RightNow Live End-User	v5.5 or 6.0	v5.1	v4.78 or 7.0	v4.78 or 7.0
Co-browsing Agent	v5.5 or 6.0	N/A	N/A	N/A
Co-browsing End-user	v5.5 or 6.0	N/A	v4.78	v4.78

Note: If iPlanet 6.0 is your Web server, MacIntosh end-users must use Netscape 4.78 on Mac OS 9 for both RightNow Live and co-browsing.

For up-to-date Web browser usage trends, refer to the following Web browser study at http://www.upsdell.com/BrowserNews/stat_trends.htm

Additional Requirements

The RightNow Live module and spell checking function of eService Center have specific software requirements in addition to the specifications of eService Center.

	Apache Tomcat	Java Browser Plug-In	Windows 2000
RightNow Live Agent	Version 3.3.1	Version 1.4.x	Service Pack 3
RightNow Live End-user	N/A	N/A	N/A
RightNow Spell Checking	N/A	Version 1.4.x	Service Pack 3

Note: For information on environment checks regarding RightNow Live, refer to the RightNow Customer Support Area.