RightNow Professional Services
Your complete resource for consulting, integration, development and
training
To deliver a competitively differentiated customer experience, you need more than just technology. You need the expertise, experience and skills to optimally apply that technology to your needs—assessment and to avoid the mistakes that knock your customer experience initiatives off-course.
With almost a decade of experience and more than 3,000 successful implementations to its credit, RightNow Professional Services is the ideal resource for those essential skills, insight and expertise. No other service organization in the world is better equipped to help you achieve the results you seek with the resources you have. And no other partner can bring you Day1 Advantage™ while also providing the long-term support you need to continuously optimize your frontline sales, marketing and service processes.
Key capabilities offered by RightNow Professional Services include:
- Business process consulting services for needs assessment, project planning, implementation support, and ongoing performance optimization
- Integration services to tightly couple existing enterprise applications and information resources with your frontline customer experience
- Development services for building customized solutions that deliver knowledge at the point of action, automate customer-facing processes and enable better decision-making
- Customer training designed to improve the performance and productivity of your internal and outsourced contact center staffs
No company has the time or money to "reinvent the wheel." With RightNow Professional Services, you don't have to. By engaging our seasoned customer experience specialists, you can leverage proven best practices and time-tested methodologies to more rapidly and extensively improve your customer experience, so you can start reaping bottom-line business benefits—including revenue growth, higher retention rates, and reduced operational costs—sooner and with greater confidence.
