RightNow® Technical Support

RightNow Technologies understands the importance of a knowledgeable technical support team that is responsive to your needs. Timely, correct answers to technical questions and expert troubleshooting techniques are critical in achieving maximum success.

RightNow is committed to providing technical support that meets your business needs by offering three support packages: Premier, Preferred and Basic Support.

Premier Support

Premier Support provides a customized package designed for organizations that have unique or essential support needs and require a variety of expertise—the ultimate in personalized support.

Preferred Support

Preferred Support is ideal for businesses requiring round-the-clock support for mission-critical applications.

Basic Support

RightNow Technologies combined its world-class support organization with its superior service technology to offer a level of service that increases your effectiveness with RightNow solutions.

All RightNow support packages are supplemented with computer-based trainings (CBTs) enabling customers to participate in comprehensive tutorials online from the convenience of their desktops. Hosted customers also benefit from the automated customer-controlled upgrade system customers initiate the upgrade by simply scheduling upgrade dates online.