Read about our customers' exceptional results

Consulting Services

With your assertive, yet sensitive leadership, the project leaders throughout the MTA family of agencies have successfully worked together to craft and implement a work plan that, for the first time in over 30 years, has brought together a half-dozen diverse business units. RightNow has enabled MTA to finally speak with one voice as we communicate with our 8 million daily customers. - Metropolitan Transportation Authority

With best practices gained from years of customer service expertise and more than 3,000 installations, RightNow® consulting services help you drive critical success every step of the way. RightNow offers full service implementation and solution optimization programs, as well as customized services tailored to your specific needs.

Implementation Packages

RightNow provides a variety of implementation packages to meet the needs of a wide range of customers. Designed to align people, technology and processes, our implementation packages ensure rapid deployment and successful long-term results.

Optimization Services

The real value of RightNow professional services is measured in the increased productivity and ROI you gain by configuring your systems to match your customer experience strategy. It's one of the many reasons we have gained such a strong reputation for customer satisfaction.

Once your RightNow solutions are live, our optimization services ensure you get the most out of your RightNow solution. Offering upgrade coaching, analytics programs and new feature implementation assistance, each service can be customized to fit your unique business needs.

Contact your account manager today for more information on RightNow's consulting services.