Platinum Sponsors

As a global leader in relationship management, Convergys delivers a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees. Convergys helps clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness - while decreasing costs and improving business performance.

Convergys has 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. More than half of the top 50 Fortune 500 companies are Convergys clients. www.convergys.com

RiverStar Software is the technology leader in customer interaction solutions for contact and service centers worldwide. Our products dramatically improve the quality of the events, cases and transactions that create high customer loyalty, increased customer satisfaction and a significantly reduced TCO associated with multi-channel customer interaction management.

RiverStar's WhiteWater Guide and Rapid Contact Suite, provides highly adaptable scripting software that pushes the limits of intelligent customer interaction. It also creates efficient implementation of process flows, and significantly reduces time to market for contact center and web self-service solutions worldwide - and can quickly integrate with in-house systems and CRM. www.riverstarsoftware.com

Gold Sponsors

An on-demand business intelligence solution, Birst gives you greater insight into your RightNow data. Dashboards, trending, and "slice-and-dice" ad hoc reporting are all easily done in Birst. Your RightNow data can be easily augmented with data from other sources, such as call systems, back-office software, or even Access and Excel. www.birst.com

Cast Iron is the largest provider of integration appliances that eliminates the cost and complexity associated with traditional software-based integration tools. With the "configuration, not coding" approach, it is possible to integrate data between RightNow and other applications, without programming and substantially reducing the complexity, time, and cost of application integration. www.castiron.com

On-demand technology requires on-demand experience. Recognized as a leader by industry analysts and proven in hundreds of projects, Deloitte LLP is second to none when it comes to delivering effective CRM implementations. We'd like to help you do the same for your RightNow implementation.

At Genesys, the no. 1 contact center software company, we are committed to helping you optimize customer interactions and realize their full potential. By combining RightNow and Genesys Dynamic Contact Center solutions, you route customer interactions to the right agent at the right time while arming the agent with relevant customer information. www.genesyslab.com

Lithium Technologies is the leading on-demand enterprise social media provider for deploying and managing successful customer communities. Working with market-leading large and medium enterprises, Lithium provides solutions that inspire customers to share knowledge, leading to lower support costs, higher customer satisfaction rates, and increased brand loyalty. www.lithium.com

UCN is an innovator of software-as-a-service (SaaS) applications for multi-site contact centers and remote workforces. The UCN inContact. platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and retention - all delivered via hosted technology with no capital expenditure, F500-compliant security, and a 24/365 network with carrier-grade redundancy. www.ucn.net

Silver Sponsors

AmberLeaf is a CRM and Business Intelligence consultancy that leverages functional and technical expertise in sales, service, and marketing to help firms become fact-based, decision-making organizations. www.amberleaf.net

Demandware enables high-growth brands with the only enterprise-class On-Demand eCommerce Platform empowering merchandising and marketing with total control over the shopping experience and continuous competitive differentiation.www.demandware.com

e4e delivers Services-on-Tap, our next generation outsourcing service of deployment, management and operation of business processes with the highest service quality at the lowest cost. www.e4e.com

Hexaware, a $250M India based Systems Integrator, builds value through the innovative use of technology and talent including high-value services for packaged ERP and CRM applications. www.hexaware.com

Nuance is the leader in speech technologies and automation solutions. Together with RightNow, we offer improved caller satisfaction while delivering strong ROI. www.nuance.com

Provides CTI screen-pop and multi-channel interaction control capabilities for RightNow desktop users through an integration with telephony and CTI systems, including Genesys, Avaya, Cisco, and SIP environments. www.openmethods.com

Pervasive helps companies maximize data investments through agile integration software that accelerates sharing of information between databases, applications, or hosted business systems. www.pervasivesoftware.com

Sterling Commerce helps 82% of the Fortune. 500 thrive in a global economy. Our innovative software and services connect companies with customers, partners, and suppliers, to improve performance.www.sterlingcommerce.com

Telerx provides outsourced multi-channel contact handling for industry-leading corporations in handling complex consumer service interactions and business process management. http://valueofx.telerx.com

Transera® offers enterprise-class, on-demand contact center software for distributed, multi-sourced centers, providing improved customer care and the lowest cost of ownership. transerainc.com