Summit 09 Presentations and Keynotes
Keynote Presentations
Day 1
- Opening and Host Welcome - Joe Brown , General Manager, EMEA
- RightNow Roadmap - David Vap, VP of Products
Day 2
Breakout Presentations
Breakout #1
- Social Web Landscape and Cloud Monitor
- Customer Portal - Branding and Design Best Practices
- Customer Experience and Social Media in the Not-for-Profit Customer Sector
- Enhanced Caller Experience with RightNow Voice IVR
Breakout #2
- Marketing Deliverability
- Extending Business Insights with Enterprise Analytics
- Agent Desktop Workflow
- The Whys and Hows of Branded Online Communities
Breakout #3
- Chat and Co-Browse for Improved Customer Experience
- Advanced Knowledge Base
- Enhanced Caller Experience with RightNow Voice IVR
- Upgrading RightNow
Breakout #4
- Patterns for RightNow Data Integration
- Getting Assistance - The RightNow Solutions Centre
- Best Practices of RightNow Feedback
- Chat and Co-Browse for Improved Customer Experience (Repeat)
Breakout #5
- Advanced Analytics
- RightNow CTI Solutions
- The Whys and Hows of Branded Online Communities (Repeat)
- Migrating to Cusotmer Portal Page Set
Breakout #6
- Agent Desktop Designing for Productivity
- Social Web Landscape and Cloud Monitor (Repeat)
- Marketing Deliverability (Repeat)
- Getting More form your Knowledge Base
