Products and Trend Presentations

Branding your Online Experience in a Web 2.0 World

RightNow Customer Portal
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Harness the power of Web 2.0 to transform your online support into a branded, and highly interactive online experience for your customers. Join this session for an overview of the RightNow Customer Portal.

Expanding the Human Touch of your Contact Center

RightNow Chat and Co-Browse
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Your customers appreciate good 24x7 web self-service. But sometimes they need that extra bit of live assistance. Make it easy for them. Chat and co-browse offer immediate, high-touch service that can increase online sales and conversion rates. This session will cover the latest trends around chat and co-browse, and provide additional information about RightNow's chat and co-browse solutions for expanded multi-channel capabilities in your contact center.

Supporting Your "Voice of the Customer" Initiatives

RightNow Feedback
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Building the kind of personal relationship that helps customers identify with your brand means you need the ability to capture and respond to the customer voice across all of the communication channels they use. Turn customers into advocates by letting them know you heard them. This session shows you how RightNow Feedback can enable you to capture the voice of your customer across web, email, phone, and live chat-and act on the information quickly.

Moving from Cost Center to Profit Center

RightNow Marketing and Sales
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Engaging your Customers Proactively

RightNow Marketing
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Your customers are blasted with marketing messages every day. Truth be told, customers want to know what you can do to help them, not what you want to sell to them. The key to proactively helping and servicing your customers is delivering the best message in the best way at the best time. Learn how RightNow Marketing can help deliver proactive communications through segmentation, personalization, and multi-step campaign design.

Enabling a Powerful Sales Organization

RightNow Sales
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RightNow Sales helps you make the most of every lead. With one common view into customer accounts, you can manage your sales leads, pipeline, and forecast with accuracy. See how you can analyze sales trends, conversion rates, and even best practices to further empower your sales and service teams.

The Role of Voice Self-Service in Contact Center Efficiency

RightNow Voice
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Enabling Multi-Channel Contact Center

RightNow Agent Desktop Capabilities
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