Industry and Partner Presentations
Customers Are Like Boomerangs, Learn How to Catch Them and Keep Them Coming Back
RightNow in Consumer Electronics and High
Tech
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Your customers come to you to learn about your products and then return for service and support. Known as the "Boomerang Effect"-it is a global phenomenon that impacts your brand. How do you take advantage of it? By delivering exceptional and consistent customer experiences on thousands of products around the globe. In this session, RightNow customers will share strategies and tactics for delivering multi-channel customer service around the globe in multiple languages.
Government Roundtable
Join your federal, state and local government peers and RightNow government experts at this moderated roundtable discussion. This lively conversation will span a range of topics from how you are meeting the growing demands of your customers while working within budget and resource constraints, web 2.0 in government, multi-channel customer care and what it means to government, and more. The conversation is open to all government customers so bring your stories and sites to share, questions, tips, tricks and best practices that are unique to government. We look forward to seeing you!
Customer Service as a Differentiator in a Tight Retail Market
RightNow in Retail
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According to recent research, exceptional customer service is critical to maintaining customer loyalty-and even more so in a tight economy. Join this session for a lively, interactive panel discussion on strategies and tactics for delivering customer service across multiple communication channels. Over 120 retailers use RightNow-learn from some of the best.
Delivering a Personalized Student Lifecycle Experience
RightNow in Education
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Now
View
the Recorded Presentation
More than 150 higher education institutions around the globe are using RightNow to optimize the constituent experience. Institutions today are under constant pressure to develop and maintain personalized relationships with prospects, students, parents, alumni and internal staff across multiple channels while working within tight budget constraints. In this session, you'll learn how these institutions are personalizing and maintaining these relationships to effectively recruit and retain students, as well as how they are expanding their implementations to take advantage of RightNow's single contact record, OA sales/recruiting, marketing, feedback and web 2.0 capabilities to strengthen institutional bonds and reduce costs.
How Web 2.0 Communities / Forums Advance Your Customer Self-Service
Bring self-service to the next level by leveraging the power of engaged customer advocates. Online communities and customer forums create a fresh outlet for customer satisfaction and feedback-and bring new competitive advantages to your organization. Learn how RightNow and our clients effectively combine customer community and knowledge base data into a single search and a full view of all customer interactions from a single desktop.
Customer Experience Data Integration from A to Z
If your organization is like most, bringing front- and back-office customer data together is an important initiative. You know integrating data improves service delivery by agents as well as customer self-service, and it can really streamline business decisions. But the alternatives along this path are varied, and some are better than others. What is your best approach? Learn from RightNow and select partners on how to choose the path that works best for your needs.
