2008 RightNow Global User Conference

You can access copies of the completed keynote and breakout presentations throughout the conference.

Keynote Videos

The RightNow Summit Keynotes provide valuable information on our company, customers, and the RightNow solution as well as broader industry trends. If you missed these keynotes or if you're just looking to refresh on information you learned, you'll want to take advantage of these videos of the keynote sessions.

RightNow Product and Trends

Includes sessions that highlight what you need to know about today's most significant customer experience trends. Other sessions will cover basic features and capabilities of RightNow products including marketing, voice, feedback, chat, and more.

Advanced

Offered by some of the best and brightest RightNow product developers, this track covers advanced product functionality. Topics include Customer Portal, Knowledge Base, Analytics, Workspace Design, Chat, Co-browse, Integration and more.

Best Practices

Detailed, proven best practices presented by the RightNow professional services team for using RightNow solutions to create and implement high-value, relevant interactions with your customers.

Industry and Partner

Presentations include our partner presentations, customer case studies, and best practices from multiple industries such as: Government, Higher Education, Telecommunications, and Retail.

Executive & Special Interest

Presentations cover a variety of topics, such as understanding social media, which may not fit into the established tracks list. Long-time Summit favorite Kirk Weisler is back, and will be featured in this track!