Events

2007 RightNow Summit - Solution Overview Track Presentations

If you are just starting out with RightNow, or you are interested in ways to expand your deployment, this track has the answers and information you're looking for. Each session in this track will highlight a specific RightNow Product. These sessions are geared towards beginner to intermediate level users.

RightNow Service
[File Size: 3.47MB Estimated Download Time: 8.7min (56k), 1.7min (dsl)]
Make every contact count across every communication channel! Heighten the experience of your customer interactions via the phone, web, email, chat, or in person. This overview of the latest eService and Contact Center capabilities* offers insights to help you deliver consistently excellent customer service across all channels of communication.

RightNow Voice
[File Size: 0.11MB Estimated Download Time: 0.3min (56k), 0.1min (dsl)]
So you have great web self-service. Now make voice self-service just as effective! Uncover new ways to enhance your phone-based customer contacts at this overview of new RightNow Voice capabilities.* Get details on how to make voice self-service fast and efficient so your customers get the information they need - now!

RightNow Sales
[File Size: 2.56MB Estimated Download Time: 6.4min (56k), 1.3min (dsl)]
Empower your sales people with tools that help them reach peak performance. Learn how to improve sales effectiveness and productivity in this overview of new RightNow Sales capabilities.* Find out how new enhancements can help your sales people connect with customers more intelligently and successfully than your competition.

RightNow Marketing
[File Size: 1.49MB Estimated Download Time: 3.7min (56k), 0.7min (dsl)]
Reach a new level of efficiency in proactive customer communications! Our award-winning marketing automation software keeps getting better so your contact centers can continue to escalate your ROI in marketing campaigns. In this session, learn how new RightNow Marketing capabilities* can help you maximize your marketing impact to boost profits.

RightNow Feedback
[File Size: 1.69MB Estimated Download Time: 4.2min (56k), 0.8min (dsl)]
Exceed customer expectations by capturing feedback across all touch points - and then leverage that valuable information to build loyalty and increase sales. Insights on new RightNow Feedback capabilities* can help you amplify the voice of your customers across your entire organization to deliver the optimal customer experience, every time.

Upgrading to RightNow 8
[File Size: 0.11MB Estimated Download Time: 0.3min (56k), 0.1min (dsl)]
Thinking of upgrading to RightNow 8? Attend this session to learn how powerful new capabilities of our enhanced CRM solution can help you understand, anticipate, respond to and manage your customers like never before. Discover what RightNow 8 can do for you - and learn why it's easy to justify the upgrade.

RightNow Analytics
[File Size: 1.35MB Estimated Download Time: 3.4min (56k), 0.7min (dsl)]
Information is everything - so make sure you have the right data on customers so you can make smart decisions that generate sizeable new and repeat business. Learn how new Analytics capabilities* in RightNow 8 enhance how you collect, analyze and distribute information about customers so you can reach new heights in the customer experience.

RightNow Connect
[File Size: 1.02MB Estimated Download Time: 2.6min (56k), 0.5min (dsl)]
Looking for an easier way to integrate RightNow into your enterprise using open, standards-based Web services? RightNow Connect helps assure well-integrated customer information and processes that enable you to enrich the customer experience. This session is designed for IT professionals responsible for systems integration and data management.