Events

2007 RightNow Summit - Industry Track Presentations

Customer case studies and best practices across Government, Higher Education, Telecommunications, Retail, and CPG.

Top 5 Best Practices for Telecom Companies
[File Size: 0.88MB Estimated Download Time: 2.2min (56k), 0.4min (dsl)]
How are other Telecommunications companies around the globe improving relationships with their customers while saving money? In this session we share the Top 5 Best Practices - practical ways for you to leverage your RightNow investment.

RightNow in Education:
Using CRM to deliver on Recruiting, Retention and Advancement Strategies
[File Size: 0.59MB Estimated Download Time: 1.5min (56k), 0.3min (dsl)]
More than 100 institutions of higher learning around the globe are providing leading-edge, cost-efficient service to their constituents with RightNow's technologies. In this session you will learn how leading institutions are leveraging their investment in RightNow to improve recruitment and student services. This session will include a moderated roundtable to share best practices and experiences.

RightNow in Government:
Multi-Channel Solutions for Superior Constituent Care
[File Size: 0.5MB Estimated Download Time: 1.3min (56k), 0.3min (dsl)]
Government agencies are constantly faced with the challenge of meeting constituent expectations across multiple channels such as the internet, email, phone, automated voice and chat with a growing volume and shrinking budgets. In this session you will learn how government agencies are leveraging RightNow solutions to move from constituent service to constituent care. Hear how agencies are successfully utilizing multiple channels to proactively provide their constituents - whether they are taxpayers, senior citizens, soldiers, or businesses operating in a particular market - with the right information, at the right time across their channel of preference.

RightNow in Government:
Best Practices to Ensure Successful Constituent Interactions
[File Size: 0.52MB Estimated Download Time: 1.3min (56k), 0.3min (dsl)]
Government agencies are constantly faced with the challenge to improve constituent interactions, increase operational efficiencies and continuously improve while working within budget constraints. In this session you will learn how government agencies at all levels have leveraged RightNow to:

• Provide easy, immediate access to agency information by leveraging a centralized knowledge base across all channels
• Explore strategies and technologies that empower constituents and frontline employees
• Improve constituent satisfaction levels while lowering operational costs

RightNow in Retail:
Delivering a Consistent Experience to the Cross-Channel Shopper
[File Size: 3.23MB Estimated Download Time: 8.1min (56k), 1.6min (dsl)]
RightNow Retail Industry Manager, Neal Pappion and AMR Retail analyst Andy Sanfilippo will share valuable industry insight focused on the tremendous impact of the cross-channel shopper. With over 50% of all shoppers shopping cross-channel, the need for a comprehensive strategy is vital. Learn how other retailers are addressing this trend and how your RightNow investment can be leveraged to deliver consistency across your web, store and voice channels.

RightNow in Retail:
Engaging Shoppers Throughout the Entire Purchase Process
[File Size: 1.99MB Estimated Download Time: 5min (56k), 1min (dsl)]
Learn how RightNow, along with three key Retail partners, come together to deliver a comprehensive strategy for consistent and superior shopping experiences. Learn how to execute this strategy both online and in store by engaging with your shoppers at each critical point in the purchase cycle. This is a unique opportunity to see an example of different technology companies working in unison towards one end; to engage the shopper through all stages of a purchase enabling a retailer to transition the shopper and dramatically impact conversion rates and the overall experience. From sending relevant email communications for higher response rates, contextual help within a shopping cart, or post-purchase support best-practices, see how this complete strategy can shorten sales cycles, increase sales, and elevate the overall experience.