Customer Experience Strategies
Tips on weathering the storm
Today’s uncertain economy isn’t going to last forever. But the strength of the relationships that an organization builds with its customers will endure. Delivering a trustworthy customer experience has never been more important. RightNow can help.
Consumer confidence is at an all time low—that much you’re definitely aware of. In fact, you are almost certainly lacking confidence as a consumer yourself these days. The question is—what are you going to do to help your organization, and your customers weather the storm?
Retain Customers At Less Cost With A Proven CRM Vendor
Now is the time to focus on keeping customers—and keeping them happy. RightNow clients execute customer initiatives and deliver great customer experiences while reducing operating costs at the same time. In fact, our clients have been awarded the Nucleus Research ROI award the last five years with returns up to 8,000 percent!
RightNow has recently been positioned in the leaders’ quadrant in Gartner’s 2009 Magic Quadrant for eService Suites. This recognition of our ability to execute confirms the experiences of the more than 1,900 customers who have consistently improved customer retention and, achieved substantial ROI within months or even weeks of signing contracts with us.
Our Clients Get Results That Count
RightNow client, Overstock.com estimates $1 million in savings per month from contact center reductions alone—while also seeing a 10 percent increase in customer satisfaction scores.
What Can You Do RightNow?
Try us out. Our on demand CRM solutions, services, and culture are strongly focused on delivering high impact results from the very first day, and then optimizing results over time. We offer a low-risk way to prove our value to you.
RightNow Customer Service Rescue Program
Our valuable, low-risk customer service rescue program allows you to realize reductions in costs—as well as efficiency improvements. RightNow client, British Airways leveraged this program when they needed a solution to improve ROI and reduce contact center costs—with the additional requirement of improving the customer experience at the same time. Here’s what they had to say:
“It meant we had almost instant delivery and saw instant benefits with little or no development overhead. We are testing the product on our own customer base—which meant that we began to build market awareness right away. Also, it gave us the opportunity to learn as much as we could about the product before developing our main strategy.”
British Airways continues to develop and extend its deployment with RightNow.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
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White Paper: Customer Service as a Differentiator: The Road to Excellence at Overstock.com
The obstacles that prevented Overstock.com from delivering exceptional customer service were not very different from those that many companies in a variety of industries encounter.
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White Paper: Winning on Service in an Uncertain Economy
In hard economic times, provide exceptional service for your current customers to harvest value.
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Webcast On Demand: Contact Center ’09 – Not Just Surviving but Thriving in a Down Economy
Would you like to learn how to prep your contact center to not only survive but thrive in 2009? Hear from Donna Fluss the key CRM strategies that will help you deliver.
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Webcast On Demand: 2009 Customer Experience Strategies from 2008 Winners
Join Ginger Conlon, Editor-in-Chief of 1to1 Media, and RightNow to learn from four 2008 Gartner & 1to1 Media winners: Nikon, Overstock, eHarmony and Marktplaats.nl and how to translate their best practices into 2009 success.
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Research & Analysis: Nucleus Research ROI Case Study 2008
Colorado Department of Revenue
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Video: Overstock.com Video: winning customer experiences
Learn why Overstock.com takes top honors by flipping its business model so customer care is the most important department, rather than the last one budgeted for.
Greg Gianforte