I Need To Reduce Operating Costs

We Can Prove It Works

RightNow client Overstock.com conservatively estimates it saves more than $1 million per month from contact center cost reductions alone. Many clients see phone calls and inbound emails reduced by more than 40 percent. Just think of the impact on your call center. Also, by reducing the volume of inquiries, you can focus support agents on customers that really need the help. Reduce operating costs and provide better service, it’s a win-win for you and your customers.

“RightNow has completely transformed the way Overstock.com interacts with customers by enabling us to understand and resolve issues with the least amount of time and effort. The result is happier, more loyal customers, significantly lower contact center costs, and a vastly more scalable business model.” - Stormy Simon, Overstock.com Senior VP of Customer Care and Branding

Here's The Solution

To provide a great customer experience, and reduce operating costs, you have to get information to your customers in ways that are convenient for them, and cost effective for you. RightNow gives you the tools to let your customers help themselves while also empowering your frontline staff. Our CX software solutions include web self-service, email management, live chat, IVR, cloud monitoring, and other call center applications, so your agents and customers can more easily work together to solve problems. You’ll have greater insight into customer interactions, your customers will be better served, and you’ll save money.