Adding Live Chat Software to Contact Center Offering

Let’s Chat

RightNow Chat, our integrated live chat software, is fully integrated with RightNow CX and leverages the same powerful knowledge base. We know you don’t want frustrated customers, so as with all of our solutions, we’ve incorporated features to make online chat as easy as possible—customers will know their estimated wait time, and if they get bumped off the internet while chatting, they are reestablished with the same agent once they reconnect. Make sure every interaction with your customers is a positive experience. RightNow Chat is a great way to be there when your customers need to talk.

Chat In Action

Live chat software provides immediate help so customers won’t get frustrated and leave your website or abandon their shopping cart. Live chat software also leads to a better customer experience, increased sales, and a higher customer retention rate.

A RightNow client, Cabela’s, uses our live chat software to keep in touch with online customers. They also like the instant upsell and cross-sell opportunities it gives to service agents. Plus, it’s important for Cabela’s to create new, more meaningful ways for shoppers to interact. And their customers love it.

“With RightNow, we can better serve our customers regardless of how they contact us. For a company that values customer service above all, those capabilities are indispensable—especially as use of online channels continues to grow.” - Ron Spath, Cabela’s VP of Customer Relations