Solve Your Problem
I need to add live chat
Great idea! Chat continues to grow in popularity. It’s a quick, convenient option to offer customers, and gives your contact center an added opportunity to grow revenue. Live chat provides immediate help, so customers can be helped before they get frustrated and leave your website or abandon their shopping cart. Live chat customer service software leads to a better customer experience, increased sales, and a higher customer retention rate.
Chat In Action
Visitors to Cabelas.com can buy just about anything for the great outdoors—from a fishing pole to an African Safari. RightNow client, Cabela’s uses RightNow Chat to keep in touch with online customers and reduce the chance that shoppers will abandon their carts because of an unanswered question. This customer service solution also provides instant up-sell and cross-sell opportunities to service agents. Plus, it’s important for Cabela’s to create new, more meaningful ways for shoppers to interact. And their customers love it.
“With RightNow, we can better serve our customers regardless of how they contact us,” says Cabela’s VP of customer relations Ron Spath. “For a company that values customer service above all, those capabilities are indispensable—especially as use of online channels continues to grow.”
Let’s Chat
RightNow Chat, our integrated live chat customer service software, is fully integrated with our on demand CX software applications, and leverages the same powerful knowledge base. We know you don’t want frustrated customers, so as with all of our CX software systems, we’ve incorporated features to make online chat as easy as possible—they’ll know their estimated wait time, and if they get bumped off the internet while chatting, they are re-established with the same agent once they reconnect. Make sure every interaction with your customers is a positive customer experience. RightNow Chat is a great way to be there when your customers need to talk.
Related Information
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White Paper: Optimizing the Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
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White Paper: Contact Center ’09: Five Steps to a Lean, Customer-Centric Organization
Want to increase efficiency without sacrificing service quality? Learn the five steps to creating a lean contact center that exceeds customer expectations.
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Data Sheet: RightNow Chat
Take advantage of the real-time responsiveness of RightNow Chat to satisfy customers while also driving new revenue. Read the one-page chat data sheet…
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Article: Chat
RightNow Chat makes it easy for customers to continue their journey on the web while receiving the agent based assistance required to move them closer to their research, purchase or support goals.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
Greg Gianforte