I Need To Add Email Response Management Software

Retain Customers And Agents

RightNow Email Management software lets you streamline support and breathe easier. Customizable webforms capture everything customers need to tell you. SmartAssistant scans email content and suggests possible answers, allowing customers to find answers without ever having to submit an email. With email response management software, your agents can easily answer common questions with just one click by leveraging answers in the knowledge base–giving customers consistent, relevant answers.

The incident management software is all about efficiency. You can track every email in the system, and receive alerts if responses don’t happen within your specified timeframes. Plus, with automatic attribute-based routing you can set email follow-up based on agent skill sets, customer history, and other parameters.

Streamlining And Saving

RightNow client Overstock.com uses RightNow email response management software to respond to its customers quickly and accurately across email as well as phone and web support channels. They estimate $1 million in savings per month from cost reductions made possible by the RightNow customer experience management solution. Plus, Overstock.com customers are the real winners receiving better information faster.