I Need To Add A Dynamic Agent Desktop

Power To The Agent

RightNow Dynamic Agent Desktop gives agents the information they need exactly when they need it respective to each customer dialogue. Dynamic Agent Desktop puts customer communication guidelines and standards at agents’ fingertips for a consistent customer experience delivered in an extremely efficient manner. Regardless of what’s going on in the contact center with agent staffing, customers receive the consistent, exceptional experience they expect.

With RightNow Dynamic Agent Desktop you get a single unified view into all customer interactions across all channels such as phone, web, and email. You have complete control of and full visibility into incident flow from beginning to end. Plus with a dynamic agent desktop, you always have access to complete customer history in a single record. This means no more jumping from one application to the next to understand what’s happening.

Swift Support Better Business

RightNow client Black & Decker takes full advantage of RightNow Dynamic Agent Desktop. Anywhere from 70 to 200 contact center agents, depending on seasonal demands, use RightNow CX across all communication channels and business units. The case management system helps agents swiftly respond to customers while also creating a single repository for all data about customer questions, complaints, and feedback–feedback that helps Black & Decker make better business decisions.