I Want To Make Constituent-Government Collaboration Work

Constituent-Government Collaboration Pressure

The pressure has been intensifying on government agencies when it comes to constituent-government collaboration. These days consumers place the same demands on government as they do private business. They demand an excellent customer experience from their government, and they’ll readily share their dismay through actual and virtual word-of-mouth channels if their expectations are not met.

Transparent Constituent Experience

RightNow has helped over 170 government agencies around the world increase their transparency to the general public and improve constituent satisfaction. RightNow CX for Government can help you provide your constituents with fast, accurate, and consistent answers across the many communication channels they prefer—including phone, email, chat, social web, and walk-in visits.

Excellent constituent-government collaboration is about information. With RightNow, you’re able to quickly put the right information at the fingertips of both your consumers and your staff. Plus, the RightNow Secure Government Cloud supports your necessary levels of compliance and security.

Grace Under Pressure

RightNow government clients are thriving in this time of tremendous pressure. Take RightNow client, Medicare. The Medicare website has over 1.75 million page views every week, but this does not overwhelm the staff because RightNow answers nearly 100 percent of visitor questions online. Or take the Illinois Department of Revenue. Their RightNow knowledge base has enabled them to cut inbound email volume by 83 percent in just one year. Open government isn’t just a mandate–it’s a reality for RightNow clients. Contact us to learn more about Constituent-Government Collaboration.