RightNow Project Methodology

Plan

We collaborate with you to establish the direction of the project introducing project teams, validating the project scope, outlining the business objectives, developing the project plan/timeline and establishing measures and baselines for the project.

Design

The Design phase refines the requirements discussed during the sales cycle to create a system design. Based on system design, test cases are created, providing traceability back to the requirements and design. Requirements, Design, and Test cases are documented, reviewed, and agreed upon before moving to the next phase of the project.

Configure

RightNow Consultants and/or Application Engineers work with you to configure, integrate, and/or customize the solution based on the design. In addition to standard configuration activities, other set-up tasks such as data imports, integrations to third-party applications to data share; and customization may be performed to support your requirements.

Test

The Test phase is a verification period for all parties to confirm that the system has been setup according to the requirements and design. The RightNow Project Team performs a range of system tests before your project team engages in User Acceptance Testing.

Deploy

During the Deploy phase, RightNow works with you to ensure a smooth launch of your solution into production. Marked by a “Go Live” project milestone, your solution is promoted to a production environment, ready for use.

Results

After deploying to production, we measure project success by mapping back to your project goals and objectives. We are committed to a continued partnership with you and will support you as your business needs grow and expand.