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Professional Services

Congratulations! Now, not only do you have the best on demand CRM solution, you have the most experienced team to help you deliver results—fast. With a decade of experience and more than 1,900 customers, we have the skills, business insight, and expertise to help you succeed.

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You Need More Than Just Great Technology.  You Need Expertise And Experience.

The challenges of implementing new CRM applications and the upkeep involved can be intimidating and overwhelming at times. Our professional services team has the expertise and experience to deliver smooth implementations and we can integrate the CRM software solution with your existing applications.

No company has the time or money to "reinvent the wheel." With RightNow Professional Services, you don't have to. With our seasoned customer experience specialists, you can leverage proven best practices and time-tested methodologies to immediately improve the customer experience—sooner and with greater confidence.

Consulting Services

No other service organization in the world is better equipped to help you achieve the results you’re looking for. Our consulting services ensure quick, hassle-free implementations as well as integration services so you can get the most business value from your CRM software system. Over the phone or onsite, our team is here for you.

Find out more about Consulting Services.

Integration Services

By integrating your RightNow solution with your other applications, you realize the full value of your business processes and get the most out of your CRM solution. Our integration services experts  leverage Services-Oriented Architecture (SOA), integration between our on demand CRM products and your back-end sytems and infrastructure is simple.

Find out more about Integration Services.

  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How