Training

Role-based and custom instructor-led training designed to help you learn how to configure, manage, and optimize the RightNow CX customer experience suite.

• Administrator Training 
• Customer Service Representative Training 
• Business Analyst Training 
• Customer Portal Developer Training 
• Trainer Training 
• Custom Training 

Library

Always available. Always current.

• Manuals and Documentation 
  Current and previous release documentation and guides, descriptions of select RightNow standard reports, and upgrade documentation.
• Product Tutorials 
  Flash tutorials targeted to specific user roles working with the RightNow solution.
• Solution Videos 
  Product demos and use cases featured on RightNow TV.
• Technical Papers 
  Best practice guidelines for leveraging the RightNow CX architecture for addressing your business needs.
• Developer File Exchange 
  The RightNow file exchange provides developers with access to user guides, upgrade information, API libraries, sample code, and reference implementations.
• Current Product Release Resources 
  Features and functionality contained in the latest product release from RightNow.
• On Demand Presentations 
  Best practices and leading examples from RightNow subject matter experts.

Continuing Education

Knowledge resources and collaboration opportunities to support you as you grow with RightNow.

Events

Opportunities to meet and collaborate with peers and RightNow subject matter experts.

• User Groups 
  User groups are shaped and driven by RightNow clients. Discuss real-life challenges, solutions, and best practices with other RightNow users.
• User Conferences 
  Global RightNow Summits bring clients together to network, exchange information, and learn from peers and RightNow experts.
• Event Presentations 
  Videos and slides from RightNow solution events. Includes presentations from the Roadmap Roadshow and Global User Conferences 

Ask the Experts

 Speak with RightNow subject matter experts and get answers to your product questions.

• Expert Seminars 
  Online, topic-based, question and answer events, which deliver focused, regularly scheduled interactions between RightNow team members and RightNow clients.
• Tune-Ups 
  Tune-Up packages represent a series of repeatable, proven, and simple best practices for each of several important focus areas within RightNow CX.
• Global Summits 
  Available exclusively at RightNow Global Summits, sit down with subject matter experts from RightNow solutions, professional services, engineering, and customer care teams. RightNow experts will meet with you, one-on-one, to answer your product, configuration, and technical questions.

Online Collaboration

• Customer Community Forum Boards 
• Developer Community Forum Boards 
• RightNow Accessibility Blog 
• RightNow Developers Blog 
• RightNow Customer Experience Blog

Support

Answers to your troubleshooting and technical support questions.

Professional Services

Request RightNow's expertise for completing initiatives unique to your organization.