RightNow’s contact center solution delivers a superior customer experience across channels, helping you retain customers, while maximizing agent productivity and reducing operating costs. RightNow’s contact center applications enable unified cross-channel communication. In addition, RightNow’s on demand contact center solution provides an application platform that enables you to rapidly deploy robust functionality to seamlessly and efficiently manage all customer interaction channels – phone, email, chat, social, mobile, and web.
Self-Learning, Single Entity
RightNow’s contact center solution provides agents with a single, unified view of all customer interactions across channels for faster resolution and a positive service experience. The self-learning knowledge base continuously refines knowledge delivery based on previous customer interactions. Deliver the best answers consistently—regardless of agent location or training levels—by using our powerful knowledge base.
From Cost Center To Profit Center
RightNow helps you transform your contact center from a cost center to a profit center, with integrated marketing, sales, and customer feedback processes. With RightNow, you are able to leverage successful customer service interactions to uncover unmet customer needs and deliver relevant and timely offers that your customers will appreciate.
“Customers want to do business the way they want to do business, and they want the power to define their relationships with the companies. RightNow’s new additions seem squarely aimed at helping companies achieve this, at least from a contact center point of view.” -Inside CRM
Watch the demo to learn about the RightNow Contact Center Experience solution.
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