Sales Brochure
Today, you must know your customers and prospects better than
ever-to avoid mistakes costing you their business.
That's why you need RightNow
Selling has never been easy. You have to juggle a lot of relationships while making every customer and prospect feel like they're the most important person in the world to you. You need to keep track of lead opportunities, submit proposals, follow-up on action items and keep gathering useful intelligence on your customers' needs. Also, you must avoid making the Big Mistake causing you to lose an account forever-like trying to sell your customer more of a product they've been disputing with your service department for two months.
It's never been easy to manage a sales team. You must constantly monitor individual performance, ensure conformance to proven best practices and stay on track to make your numbers. You must also provide accurate pipeline reporting to upper management.
RightNow uniquely delivers these capabilities with easy-to-use sales force automation software, technology that's readily adaptable to the needs of your team. With RightNow, you'll be able to:
- Gain deeper, more granular insight into your pipeline to better understand market conditions and more accurately forecast revenue
- Make it easy for salespeople to manage and prioritize relationships and opportunities
- Boost team productivity by automating workflow and delivering sales force information at the point of action in real time-in the office, at home or on the road
- Improve sales performance by capturing and replicating best-practice methodologies
Essential Capabilities Sales Force Automation Software From RightNow
Intuitive contact, account and task management
RightNow provides even the most technology-adverse salespeople with
the ability to effectively manage and prioritize their daily worklives
and to-do lists-so they make the best use of time, capitalize on every
sales lead, drive through the sales cycle more quickly and always keep
their promises to the customer.
Powerful sales lead management, pipeline reporting, visibility and
sales forecasting
By delivering complete, highly granular insight into current sales
activity, RightNow empowers you to allocate your human resources for
maximum impact and ensure that your team does what's necessary to make
your numbers.
Intelligent sales lead qualification and
management
RightNow helps you more efficiently convert leads into opportunities
by letting you understand them more clearly, distribute them more
intelligently and work them more selectively.
Flexible territory and quota sales lead
management
With RightNow's fully customizable quota-setting and real-time
performance monitoring tools, you'll be able to keep both your sales
force and your sales managers on track and properly motivated every
day.
Practical sales methodology implementation
Enable even your newest reps to perform like your top producers by
replicating and enforcing conformance to your proven methodologies
across your entire team.
Fully automated quote, proposal and contract generation- A complete
CRM sales force solution
Sales force automation software from RIghtNow saves time, improves
sales staff productivity and eliminates human error by automating
the generation of quotes, proposals and other documents.
Convenient Outlook Integration enables web based sales lead
management
Tightly integrated and easy to use, complete outlook integration
helps reps work faster, easier and more cost effectively.
Fully-integrated feedback management
Capture feedback across all channels and quickly act on it to turn
customers into advocates. Seamlessly integrate feedback into the
complete customer experience lifecycle.
The seamless integration of RightNow's CRM sales force automation software capabilities with its B2C marketing and customer relationship management functionality provides many benefits enhancing the overall customer experience. Customers and prospects will ultimately feel valued and understood as reps build positive, sustainable long-term relationships with them. By addressing and meeting their needs before, during and after the sale, reps can better tailor customer relationship management solutions, offer proactive care and nurture valuable relationships with their customers as they move through the sales cycle from prospecting to closing.
"As a financial institution, it was critical that we select a customer experience management solution with the capability to grow and adapt to our dynamic business processes. RightNow plays a crucial role in helping us consistently ensure account management best practices so that we are able to anticipate the needs of our customers and respond rapidly to their requests. It has helped our sales teams maximize their selling potential by allowing them to follow the best practices developed within their specific department." -Sovereign Bancorp
Benefits
- More accurate forecasting and reporting
- Increased revenue
- Improved individual productivity and performance
- Accelerated time-to-close
- Stronger long-term customer relationships
- Fewer costly errors
