51 Select Case Studies
Thank you for your interest in RightNow case studies. Our worldwide
collection of customer success stories highlights examples of how our
clients are solving the dilemma of delivering superior experiences to
their customers, while managing or reducing costs.
Activision’s RightNow®-based service environment allows the company to deliver an enhanced customer experience
American Express Incentive Services improves sales processes and exceeds expectations of customer base with RightNow®
Becker Professional Review delivers an exceptional student experience and improves business performance with RightNow®
Chief uses RightNow® to convert leads, boost installed base sales, ease workloads, and launch new business
Ben & Jerry's celebrates years of customer service excellence with RightNow®
RightNow® powers customer-centricity and operational efficiency at Black & Decker
Briggs Corporation markets, sells and services its demanding healthcare provider customers more effectively and cost-efficiently with RightNow®
RightNow best practices help BA maximise its return on investment
Cabela’s supports renowned service-centric brand with RightNow®
Centers for Medicare and Medicaid Services cost-efficiently conquers massive information delivery challenge with RightNow®
Continental Tire gains 484 percent annual ROI and improved customer experience using RightNow®
Corel delivers free lifetime technical support to customers with RightNow®
Datamail uses RightNow to forecast sales with increased speed, ease and accuracy
Delta Community Credit Union improves member experience and cuts costs across call center, internet and local branches with RightNow®
RightNow® helps eHarmony satisfy and retain 15 million customers
Electronic Arts relies on RightNow® to cost-efficiently support global growth and brand dominance
RightNow® helps EPA fulfill its mission more cost-effectively
RightNow reduces email to contact centre by 25 per cent, increasing transactional emails, improves both employee motivation and the customer experience
RightNow® saves internet movie site leader Fandango $500,000 by slashing call volume even as business grows tenfold
Friend Communications adds more than $1 million to its bottom line with RightNow®
GameFly delivers superior experience to a rapidly growing market with RightNow®
RightNow® transforms International Rectifier’s “conversations” with its customers around the world
RightNow® lets Iomega deliver a superlative customer experience worldwide while helping reduce costs
RightNow® helps iRobot successfully pioneer a new market by listening and responding to its customers
Kodak EasyShare Gallery uses RightNow to control costs, manage demand spikes, and optimize the customer experience
New York MTA delivers fast, accurate answers to millions with RightNow®
Mission Federal Credit Union boosts member acquisition and retention with RightNow Technologies®
Minnesota Online deploys RightNow® to optimize student experience from first inquiry through course completion
World’s largest credit union uses RightNow® to support America’s military families
NCsoft achieves global success by delivering a great customer experience and saving an estimated $1 million annually with RightNow
RightNow® helps Nikon optimize growth and customer satisfaction while cutting costs
Nine West supports brand differentiation and business strategy with RightNow®-powered customer experience
Pinnacle cost-efficiently delivers competitively differentiated worldwide customer service via phone, email and the web with RightNow®
RightNow® helps Pioneer drastically reduce email volumes while increasing contact centre efficiencies
RightNow® helps Reader's Digest optimize quality and cost-efficiency of managing customer interactions
ResortCom leverages RightNow® to grow its business, maximize profitability, and provide exceptional service to its clients’ customers
Shaklee uses RightNow® to optimize the member experience and sustain business growth worldwide
RightNow® helps Sony Online Entertainment achieve and maintain leadership in rapidly evolving MMO gaming market
Sovereign Bank improves customer experience, expands sales pipeline visibility and increases sales with RightNow®
TD Banknorth Inc. bolsters competitively differentiated customer service, supports business growth, and reduces costs with RightNow®
RightNow® helps The Generations Network cost-efficiently deliver a superlative multi-channel customer experience worldwide
Right Start leverages RightNow®’s point-and-click marketing to deliver the right message to the right customer at the right time
TomTom’s RightNow®-powered contact centre supports 800 per cent business growth with responsive, cost-efficient customer care
RightNow helps Travelocity deliver competitively superior customer experience while controlling operational costs
RightNow® helps Ubisoft out-grow the competition and keep costs low
University of Houston reaps 1117% ROI with RightNow®-based “Ask Shasta” system
UNM’s RightNow®-based IT help desk successfully supports major software roll-out and saves the cost of two FTEs
University of South Florida leverages RightNow® to effectively and efficiently service students, staff and new state agency clientele
Air Force Recruiting Service leverages RightNow® for chat, email, and the web to optimize online interaction with diverse potential recruits
RightNow® works “like a miracle” for USDA’s Farm Service Agency
Victoria University uses RightNow® to more effectively draw students from around the world
