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Governing in a Time of Change: Five Ways to Improve Constituent Services
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White Paper: Governing in a Time of Change: Five Ways to Improve Constituent Services on a Tight Budget
Overview
This is not an easy time to manage the operation of a government agency. Economic conditions and a retiring workforce are putting a tremendous strain on tax revenues and agency resources. As a result, many government agencies must make do with tight budgets and resources this year, and for the foreseeable future.
But agencies have to do more than just “make do.” They have to fulfill mandates that relentlessly expand. They have to satisfy constituencies whose service expectations are constantly being raised by companies in the private sector. And they have to respond to government initiatives that keep pushing them to become more constituent-friendly.
These two conflicting forces are driving agencies to embrace new management strategies. In particular, they’re looking for better, more efficient ways to interact with individual citizens, businesses, and other agencies at all levels.
This Public Sector Brief summarizes five key best practices that are proven to be effective as agencies are challenged to do more with less. Learn how a CRM solution from RightNow can help improve constituent satisfaction.
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