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CRM and National Security: Five Essential Software Capabilities
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White Paper: CRM and National Security: Five Essential Software Capabilities
Overview
Department of Defense (DoD) and Intelligence Community (IC) organizations are under tremendous pressure today. DoD/IC organizations must diligently manage and support large numbers of people performing a diverse range of critical tasks around the world. Adding to this challenge is the fact that this management and support must be accomplished within very tight staffing, budget, and technology procurement constraints.
The people that DoD/IC organizations must manage and support include active-duty personnel, their families, reservists, recruits, retirees, contractors, staff at other organizations, and the general public. These men and women are, in essence, the “customers” of the organization.
Of course, DoD/IC organizations have requirements beyond those of private-sector CRM users. These include more stringent security, support for certification and accreditation processes, and integration with legacy systems. So, in addition to evaluating the functional capabilities of CRM software, DoD/IC managers must also ensure that their CRM software and solution provider can satisfy these key implementation requirements.
RightNow is such a software and solution provider. RightNow provides robust, highly adaptable CRM solutions that are used by multiple DoD/IC organizations to optimize customer management and support, while significantly reducing costs. RightNow also provides the professional services DoD/IC managers need to ensure timely, reliable achievement of their project objectives. By leveraging RightNow software and services, DoD/IC organizations can overcome real-world resource constraints to fulfill their missions with excellence.
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