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White Paper: How to Deliver Differentiating Customer Service in the Financial Services Industry
Pull ahead of the financial services pack when it comes to customer satisfaction. These five key strategies will take you there.
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White Paper: Seven Power Lessons for Customer Experience Leaders
Today, customer experience is crucial to your organization’s success, trumping even product quality and price. These seven power lessons from RightNow CEO Greg Gianforte can provide the foundation for great CX, no matter what business you’re in.
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White Paper: 5 Out of 5: Creating A Superior Customer Service Experience Online
Just like in the private sector, government agencies must meet citizen expectations with great online service. Learn how your site can offer five-star information faster and at a lower cost with RightNow solutions.
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White Paper: Smarten Up Your Customers' Service And Support Experiences
Smart-grid technology is bringing big changes to the energy industry. Are you keeping the spotlight focused on your customers?
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White Paper: How Will Government Agencies Meet Citizens’ Online Service Expectations In New Ways?
RightNow is here to help the public sector meet sophisticated private-sector expectations with eightsteps to a fully integrated multi-channel experience.
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White Paper: Migrating To The Next Generation Contact Center Desktop
To keep up with customers today, contact centers need to transform into customer experience centers.
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White Paper: President Obama’s Executive Order Raises the Bar on Customer Service Experiences
Provide faster customer service and reduce wasteful spending, making every taxpayer dollar work better and do more.
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White Paper: Customer Care In A Social World, Are We There Yet?
How do you move from the early adopter model of social customer care to a mature model in which the transformational nature of social is fully realized and these benefits become tangible, measurable, and repeatable? Read on.
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White Paper: Is Social Transforming Your Business?
Read about the three facets of a customer experience strategy that operationalize social into your organization and help identify, manage, and influence changes and shifts in behavior.
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White Paper: Ten Questions Every Government CIO Should Ask Their Vendors Before Entering The Cloud
As the need to balance greater citizen expectations with shrinking budgets intensifies, government organizations are looking to cloud computing to assist. Learn what critical questions you should ask your cloud vendor before entering the Government Cloud.
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White Paper: Don’t Sell Yourself Short On Mobile And Social Customer Service
Learn why customer satisfaction is only as good as your weakest link.
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White Paper: Social Models Put Multi-Channel Service Back In The Spotlight
Read how the migration of customer interactions from traditional assisted channels to online support and self-service over the past decade in many ways has enabled today’s social marketing and service models.
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White Paper: Citizen Service Meets Social Media
Learn how the social web has become part of the citizen experience and what best practices are for incorporating social media into the contact center and guidelines for when to monitor only and when to respond.
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White Paper: Cloud-Based Customer Experience Management Solutions For Government Agencies
This white paper provides insights for cloud computing buyers and vendors into the opportunities and challenges of certifying cloud-based solutions for U.S. Federal Government Civilian Agencies.
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White Paper: Communicating With Constituents
Learn how you can meet rising constituent expectations while cutting operational costs.
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White Paper: CRM And Crisis Management
This white paper outlines how agencies at all levels of government can use CRM to cope with crises and ensure their preparedness for the unexpected while optimizing the quality of service they provide to their constituencies.
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White Paper: CRM And National Security
CRM technology can deliver advantages for fulfillment of Department of Defense and Intelligence Community missions.
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White Paper: Customer Service Meets Social Media
As big a game changer as social media is, all the basics for providing service still apply. You’ll have to adapt to not owning the channels you use for service and redefine your guidelines for engagement.
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White Paper: CX: Harnessing The Consumer Revolution
After decades of being managed consumers are rebelling. Today companies must listen to customers, engage with them proactively and do whatever it takes to ensure every interaction is a positive experience. To do this, you need CX.
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White Paper: Eight Steps To Great Customer Experiences For Government Agencies
Discover new strategies to solve government agencies' customer experience challenges.
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White Paper: Empowered Interactions
Learn best practices that will help you interact consistently, and in a personalized manner.
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White Paper: Getting Ahead Of The Curve
Learn how social business at the inflection point can help your business get ahead of the curve.
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White Paper: Government Service Centers
Learn how your company can improve citizen and employee engagement through innovation for Government Service Centers.
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White Paper: Governing In A Time Of Change
New strategies that increase efficiency while championing the cause of the happy constituent.
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White Paper: How To Use Social Media To Improve Customer Service And Cut Costs
Leverage the wisdom of your customers to help others, improve customer experiences and drive loyalty.
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White Paper: Optimizing Student Recruiting With CRM
Learn how how CRM technology is successfully being applied to the full range of recruiting challenges faced by today’s colleges and universities.
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White Paper: Optimizing The Multi-Channel Agent Desktop
Learn the value of integrated agent visibility into multiple service channels.
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White Paper: Seven Ways To Out-Service The Competition
As we look to economic recovery, it’s critical to continue to retain customers and maximize their lifetime value. This white paper offers seven strategies to out-service the competition, propel profits and exit the recession a leader.
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White Paper: Social CRM: The New Rules Of Relationship Management
Real time is no longer fast enough. Learn how to get ahead of new trends, add value on the social web, and achieve greater customer advocacy.
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White Paper: Ten Things To Ask Your SaaS Vendor Before Entering The Cloud
Get equipped with the knowledge to determine if a cloud vendor’s solution will live up to the hype.
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White Paper: Ten Things To Ask Your Vendor Before Entering The Government Cloud
Learn what things you should ask your vendor before entering the government cloud.
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White Paper: The 6 Laws Of Customer Experience
There are huge opportunities to rethink how we deal with customers. This ebook offers six laws you can’t afford to break if you want to take advantage of the new customer dynamic.
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White Paper: The Four Customer Experience Core Competencies
Learn how to identify your strengths and weaknesses and gauge how close your company is to becoming Customer-Centric.
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White Paper: The New Government Agency Contact Center
How often do your service agents hear the same question over and over? Fortunately, this issue is not difficult to resolve.
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White Paper: Voice Of Customer 2.0: Social, Agile And Integrated
Gain perspective on the growth of social interactions in business.
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White Paper: Winning Service Strategies For Colleges And Universities
Learn how institutions of higher learning can achieve significant results by adapting customer service tools and techniques that have already proven themselves in the commercial sector.
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