RightNow
Webcasts
Explore our collection of webcasts to learn more about creating superior customer experiences from industry experts and RightNow clients.
Take your time. Peruse these resources, download, and pass them around as you see fit. Then, contact us for the next chapter—the behind-the-scenes of what it all can mean to you and how we can make your customer experience management challenges into opportunities.
Use the sort feature to find out more about customer experience best practices and then download our other CX resources.
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Webcast On Demand: 2009 Customer Experience Strategies from 2008 Winners
Join Ginger Conlon, Editor-in-Chief of 1to1 Media, and RightNow to learn from four 2008 Gartner & 1to1 Media winners: Nikon, Overstock, eHarmony and Marktplaats.nl and how to translate their best practices into 2009 success.
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Webcast On Demand: 8 Steps To Ensure Exceptional Constituent Experiences
RightNow and U.S. Department of Education discuss one of today's most fundamental challenges—delivering a growing range of services to more demanding constituents while facing tight or declining budgets.
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Webcast On Demand: Contact Center ’09 – Not Just Surviving but Thriving in a Down Economy
Would you like to learn how to prep your contact center to not only survive but thrive in 2009? Hear from Donna Fluss the key CRM strategies that will help you deliver.
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Webcast On Demand: Contact Center Best Practices Demo
See RightNow’s Contact Center solutions in action from both the end user and service agent’s perspective.
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Webcast On Demand: Creating the Customer-Centric Enterprise: Four Steps to Top Performance
Customer-centricity doesn't have to be a leap of faith. Participate in this webcast to learn four practical steps that will create profitable growth for your business.
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Webcast On Demand: CRM and Student Services: Meet Rising Student Expectations and Improve Retention
Join RightNow and Amanda Kastern, University Registrar with Ross University and learn how Ross is using web self-service, integrated with their student information system, to reduce phone calls and emails and improve student services.
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Webcast On Demand: CRM in Government: Enhancing the Constituent Experience
Join the State of Indiana and Datamonitor to learn how CRM can be used by government agencies to provide more personalized public services and align delivery of services with constituents' needs.
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Webcast On Demand: Drugstore.com Finds The Cure for the Common Call Center
How does an internet retailer beat the established competition in this economy? drugstore.com offers more selection and better, more convenient service. They found The Cure for the Common Call Center.
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Webcast On Demand: eService Best Practices Demo
See RightNow’s eService solution in action from both the end user and the service agent’s perspective.
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Webcast On Demand: Service Gets Social: Crowdsourcing’s Competitive Advantage
Learn how to leverage the social web and cloud-based CRM solutions to enhance customer service.
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Webcast On Demand: Ten Secrets for Successful Customer Service Q4 2008
To gain and retain customers today your service must be excellent. But you also need to manage costs. What are the secrets to overcoming these challenges?
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Webcast On Demand: The Customer Experience – You Can’t Fake It
There are huge opportunities to rethink how we deal with customers. This free webcast featuring Bruce Temkin, Principal Analyst with Forrester Research offers six laws you can’t afford to break if you want to take advantage of the new customer dynamic.
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Webcast On Demand: Winning Service Strategies for Higher Education Webcast
Join Datamonitor, Minnesota Online and RightNow for this recorded webcast that explores strategies for optimizing the student experience while driving down costs.
Greg Gianforte