
Author
Bruce Temkin, Principal Analyst with Forrester Research, and customer experience blogger
Customers are more willing to return to companies who provide an exceptional customer experience than those who do not.
These days, it seems the phrase “customer experience” is on the lips of every marketer and business consultant. And really, it’s not a moment too soon. All too often, we’ve seen executives pay lip service to the customer while gearing their business to short-term payoffs. But in this age of customers empowered with global shopping carts, that won’t cut it. That's where the six laws of customer experience can help enhance your company’s relationship with its customers.
No matter how much money you spend on advertising, you can’t convince customers that you provide better customer experiences than you do. Experienced-based differentiation is affecting your business. Attend this webcast featuring Bruce Temkin, Principal Analyst with Forrester Research and learn how, with a robust and effective customer experience management, you can benefit from this new customer dynamic.
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It’s never been more important to create and sustain mutually valuable customer relationships.
It’s the number one reason customers cite for their loyalty and their recommendation of companies to friends and colleagues.
Are you pre-empting potential phone calls and emails to your contact center and optimizing customer satisfaction, loyalty, and retention?
This white paper focuses on key elements needed to launch and sustain a successful customer-centric journey.
There are huge opportunities to rethink how we deal with customers. This ebook offers six laws you can’t afford to break if you want to take advantage of the new customer dynamic.
Customer-centricity doesn't have to be a leap of faith. Participate in this webcast to learn four practical steps that will create profitable growth for your business.
RightNow CX, the customer experience suite
Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand.
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Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.
Find Out HowJump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.
Find Out HowDeliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.
Find Out HowTake immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.
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Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line.
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Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.
Find Out HowMany of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.
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CX Cloud Platform
Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences.
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Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.
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Find Out HowOur cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.
Find Out HowRightNow releases its CX software solution four times a year. Learn more about the latest release.
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CX Commitment
Are you looking for a premium experience from a premium brand? The RightNow CX Commitment sets a new standard for Cloud vendors, and creates an outstanding customer experience for you.
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We are committed to your success. Everything at RightNow from our products, to our proven methodologies, and our culture all focus on one thing – your results.
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Company
RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs.
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RightNow delivers industry-leading customer experience management software applications.
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