Summary
These days, the power of the consumer is increasing more and more. They want fast, reliable customer service from your organization, and they want the ability to access it from whatever channel they choose, whether it’s phone, email, or web-based self service. They also want the transition between these channels to be seamless – if they want to use more than one channel, they don’t want to have to enter their personal information again. More importantly, they want exceptional customer experiences, the first time, every time.
A multi-channel CRM system could be just the solution you need to push your contact center over the top. A unified desktop application ensures that your contact center agents have access to whatever application your customers need, and the unified knowledge base means your customers get a stellar customer experience whichever avenue they choose.
Join Danielle Wanderer and David Rusher to learn how a unified multi-channel agent desktop can help you ensure consistent, fast service that impresses customers and saves your service organization money. This recorded webcast demonstrates the RightNow Contact Center solutions both from the consumer and the agent’s perspective.
Duration
76 minutes
Here Is How To View The Webcast:
View the webcast here. On the "Enter Meeting" page that appears, supply this information:
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Also download the webcast slides.
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