Authors
Maria Zacharias, Information Resource Center Director, U.S. Department of Education
Summary
Maria Zacharias discusses one of today's most fundamental challenges—delivering a growing range of services to more demanding constituents while facing tight or declining budgets.Government agencies are being faced with a new set of challenges. They’ve been asked to increase operational efficiency, meet constituent expectations across multiple channels including phone and email, and operate under a continually constrained budget, all while continuing to improve constituent service.
Several government agencies are starting to lean towards a software as a service CRM solution. SaaS can be implemented faster than traditional software solution and can respond quicker to changing conditions. SaaS also has the potential to earn a greater ROI quicker than traditional software methods.
Hear first hand how the U.S. Department of Education and other agencies have dramatically improved the constituent experience with a multi-channel incident management system.
Duration
60 minutes
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