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Overview

Our client Orbitz uses RightNow in its goal to take customer service to the next level. Orbitz also works to streamline RightNow across business units and the global marketplace, so customer experience is consistent across all regions and products. With the help of RightNow, Orbitz has been able to deliver a great customer experience and keep costs down—even as the travel environment changes on a minute-to-minute basis.  As a result, they have built brand loyalty, maintained profitability, increased customer retention, and expanded business worldwide.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

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    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

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