Overview
Our client Orbitz uses RightNow in its goal to take customer service to the next level. Orbitz also works to streamline RightNow across business units and the global marketplace, so customer experience is consistent across all regions and products. With the help of RightNow, Orbitz, a leading online travel company, has been able to deliver a great customer experience and keep costs down—even as the travel environment changes on a minute-to-minute basis. As a result, they have built brand loyalty, maintained profitability, increased customer retention, and expanded business worldwide.
Greg Gianforte