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CBS Interactive Video

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Overview

CBS Interactive, RightNow client and winner of the 2009 CRM Service Elite Award, keeps customers coming back by providing great customer experiences. In this video, you’ll hear Robert Monteiro, Director Customer Service and Communities, explain how RightNow’s multi-channel contact center solution is a one-stop shop for customers and agents to find what they need, when they need it, how they want it. As a result, CBS Interactive maintains a 95 percent customer retention rate with great customer experiences.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

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      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

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    CX Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

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      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

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      RightNow releases its CX software solution four times a year. Learn more about the latest release.

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    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Word of Mouth

      Posted 2009-11-09 Read Blog
      Greg GianforteGreg Gianforte,
      CEO and Founder
      RightNow

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