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CBS Interactive Video

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Overview

CBS Interactive, RightNow client and winner of the 2009 CRM Service Elite Award, keeps customers coming back by providing great customer experiences. In this video, you’ll hear Robert Monteiro, Director Customer Service and Communities, explain how RightNow’s multi-channel contact center solution is a one-stop shop for customers and agents to find what they need, when they need it, how they want it. As a result, CBS Interactive maintains a 95 percent customer retention rate with great customer experiences.

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

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    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  • Customer Experience Blog

    1. Summit 09 Europe

      Posted 2009-11-05 Read Blog
      Jason MittelstaedtJason Mittelstaedt,
      Chief Marketing Officer
      RightNow Technologies

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