Overview
RightNow client Black & Decker Hardware & Home Improvement Group (BDHHI) is a leading global provider of building products that are designed to improve the function and aesthetics of the places where people live and work. BDHHI is a division of Black & Decker, a global manufacturer and marketer of quality power tools and accessories, hardware and home improvement products, and technology-based fastening systems. Black & Decker Hardware and Home Improvement looks to RightNow® to help capture the Voice of the Customer across their organization. Key to the success of this initiative is the ability to measure the customer experience for emails and capture customer feedback in a way that can be easily reviewed and reported on.
Greg Gianforte