
In 2007 RightNow launched a revolutionary process for helping our customers and prospects better understand how to engage with their customers for an unparalleled service experience. These 8 Steps are based on lessons learned from thousands of hands-on implementations since RightNow’s launch in 1997. Listen to Electronic Arts, Shaklee, ResortCom International, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
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Listen as clients such as Black & Decker, Electronic Arts, and Motorola weigh in on where their organizations would be without RightNow.
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
What do Continental Tire, eHarmony, and Orbitz have in common?
Watch this video to see how RightNow solutions can help your company strengthen customer relationships, provide strategic competitive advantage, and save you money.
View RightNow CEO and founder Greg Gianforte’s keynote from Summit 07—RightNow’s annual user conference—as he gives an overview of RightNow and our future direction.
RightNow and eHarmony, a perfect match.
The RightNow CRM Suite can be tailored specifically to your needs.
Our suite of on demand CRM software is made up of the three applications below. Several industry solutions are also available.
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RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.
Find Out HowOur marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.
Find Out HowRightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.
Find Out HowWith thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.
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Clients & Awards
Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line.
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Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.
Find Out HowMany of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.
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Technology
With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements.
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Find out why RightNow’s on demand delivery model is the future of enterprise software.
Find Out HowOur on demand hosted CRM software combines our consumer and agent application platforms to drive a superior customer experience.
Find Out HowRightNow releases its software four times a year. Learn more about the latest release.
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Services
RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you.
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Our goal is to provide an exceptional customer experience for and to our customers.
Find Out HowOur experts are available to guide you through implementation, optimizations, integrations, and more.
Find Out HowWhether you have used RightNow for years or you just started, we offer several training options to fit your needs.
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Company
RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs.
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RightNow delivers industry-leading CRM software applications.
Find Out MoreCalling the best and brightest to RightNow’s efforts around the world.
Find Out MoreRead the latest announcements and industry news.
Find Out MoreWhere we’ll be. Please join us! Live webcasts, RightNow events, tradeshows, and more.
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Bringing best-in-class companies together.
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