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RightNow

Telecommunications

Over 180 telecommunications companies from around the world including Alltel Corp, TDS Telecommunications Corporation, T-Mobile, Sprint Nextel,  and Vodafone Pty Ltd. are using RightNow®'s CRM solutions to improve customer experience initiatives.  Explore these related resources to learn how RightNow helps. 

 

Take your time. Peruse these resources, download, and pass them around as you see fit. Then, contact us for the next chapter—the behind-the-scenes of what it all can mean to you and how we can make your customer experience management challenges into opportunities.

Use the sort feature to find out more about customer experience best practices and then download our other CRM resources.

 

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How

    • Services

      We offer comprehensive consulting, integration support, training, and technical support to ensure that you use RightNow to its utmost potential.

      Find Out How
  • Clients

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Cloud Platform

    CX Cloud Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Foundation

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • CX Commitment

    CX Commitment
    Are you looking for a premium experience from a premium brand? The RightNow CX Commitment sets a new standard for Cloud vendors, and creates an outstanding customer experience for you. Find Out How

    • Focus On Results

      We are committed to your success. Everything at RightNow from our products, to our proven methodologies, and our culture all focus on one thing – your results.

      Find Out How

    • Easy To Buy

      We’re changing the way you buy software because SaaS shouldn’t involve shelf-ware, long contracting cycles, or classic enterprise software buying behavior.

      Find Out How

    • Expertise

      We help you get the most out of our solutions by defining critical best practices, providing deep product expertise, and driving additional solution innovation.

      Find Out How
  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How