Overview
RightNow Sales, our sales force automation software, helps you make the most of every lead. With one common view into customer accounts, you’re just a click away from what’s going on. Our hosted CRM technology allows your service agents to easily identify new sales opportunities and promotions with triggers that alert them to revenue opportunities. They can take care of the sale right then and there, or send the opportunity over to a sales rep. There’s no double-dipping because our sales lead management tools ensure that everyone has access to the customer’s complete history. For more complex B2B environments and where there is a definitive process of selling, RightNow Salesnet enables you to standardize best practices across your sales organization and also provides intelligent pipeline management giving you visibility to how your pipeline is changing over time.
RightNow Sales is part of our hosted CRM platform for sales, marketing, and service. RightNow Sales provides a single view into customer history across all the communication channel customers use—email, phone, chat, web—so your organization has clear visibility into all customer interactions no matter what part of the sales lifecycle they are in. This short slideshow gives you a high-level overview of RightNow Sales.
Greg Gianforte