Overview
RightNow knowledge management allows your company’s internal content owners to easily update knowledge base content and monitor its use. Our natural language, artificial intelligence-based knowledge base, supporting 33 languages and dialects, tunes the presentation of answers to your customers by learning the way they ask questions. You’ve set the rules of the road and can easily monitor customer feedback and response while customers quickly get the answers they need. The result is a competitively differentiated customer experience. Your customers will remember how enjoyable it is to interact with your brand and may get more out of your products and services based on what they learned from the knowledge base.
Learn how you can start leveraging our unique knowledge management system to provide exceptional customer experiences in this slideshow. Because RightNow enables you to build content based on the questions your customers actually ask, the information you make available to them becomes more and more tightly aligned with their actual needs over time, allowing you to achieve extremely high rates of self service customer care.
Greg Gianforte