Overview
Learn more about RightNow Feedback™ in this short slideshow. RightNow Feedback gives you the power to capture information on the customer experience in your customers’ own words. With RightNow Feedback's customer satisfaction survey software you can create custom questionnaires, and automatically tie survey information to a single customer record. It will help you identify and resolve customer issues quickly and effectively while staying informed about potential marketing opportunities.
RightNow Feedback™ not only facilitates customer insight across multiple channels, but shares it across your organization, where it can be incorporated into the customer experiences that matter—web, social and contact center. This unified view into the customer experience drives more personalized communication, proactive engagement, and rapid response to your market’s feelings and opinions.
Powerful workflow controls allow you to respond quickly and on-point to customer input by automatically creating opportunities, incidents, or notifications based on their feedback. Our SmartSense™ feature picks up customer emotion in free text survey responses while topic monitoring gathers unfiltered customer sentiment, and automatically classifies it into specific categories of interest for quick action. Leverage your feedback program for maximum business value through graphical reports and real-time survey response analysis tools.
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Customer Experience Blog
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Summit 09 Europe
Posted 2009-11-05 Read Blog
Jason Mittelstaedt,
Chief Marketing Officer
RightNow Technologies
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