Overview
Co-Browse lets your agents see what your customers see and walk online visitors through questions, product selections, and order transactions—all in real time. By providing visual guidance, co-Browse also extends agents beyond support interactions and facilitates consultative selling.
The Co-Browse software system easily transitions website visitors from self-service to assisted service, because it establishes a visual connection between agents and customers. RightNow Co-Browse also gives agents opportunities to extend their role beyond service into assisted selling. They are able to hand-hold customers in real-time until their goals are achieved. It enhances customer experience and stimulates online customer interaction. Ultimately, it is a powerful tool for resolving complex customer problems and facilitating better customer experiences where phone support or live chat alone is not enough.
Greg Gianforte