Overview
RightNow Cloud Monitor lets your organization follow relevant, real-time discussions related to your products and services that are occurring in the social web. Today, many conversations related to your products or services are occurring outside the walls of your organization. Consumers are spending more time participating in the social web—using popular networking sites to gather information and express their opinions, in the customer service cloud.
RightNow Cloud Monitor enables you to proactively monitor conversations happening in the customer service cloud regarding your products and services. You define your own search terms and search Twitter, YouTube, or both and determine actionable next steps in the customer service cloud. Give your customers choice in how they communicate with you, but ensure you are never left out of a critical conversation, in customer service cloud and off the social web, with RightNow Cloud Monitor.
Greg Gianforte