Overview
The RightNow Analytics module is designed to work with our on demand CRM applications to provide visibility to customer interactions within the RightNow customer relationship management system. The analytics module provides more than 500+ standard CRM analytics reports to help you measure your most critical performance metrics and quickly respond to changing business conditions. With an easy drag-and-drop design, custom reports and dashboards can be easily built, shared and incorporated in the RightNow on demand desktop.
RightNow Enterprise Analytics leverages an on demand data warehouse designed specifically to provide the advanced business insight often hidden beneath the surface. Sophisticated historical trending, time-slice analyses, predictive analytics, and more, deliver the deep insight required to put performance into context, and point you where you need to go. It allows you to quickly identify opportunities to optimize processes, increase customer satisfaction, reduce costs and drive other business improvements.
RightNow Analytics™ gives you the big picture—enabling you to compare, track, and trend the performance of your organization with hundreds of pre-built, easily customizable reports. RightNow Analytics provides clear, actionable information to decision-makers at all levels of the organization, so they can quickly pinpoint emerging problems and opportunities in order to improve the customer experience. View this short slideshow to see an overview of RightNow Analytics.
Greg Gianforte